1. Introduction
Welcome to Africapaws! These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from Africapaws. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.
2. Definitions
- "We", "us", "our" refers to Africapaws.
- "You", "your" refers to the user or customer of our website.
- "Website" refers to www.africapaws.co.za.
- "Products" refers to all items available for purchase on our website.
3. Use of Our Website
- You must be at least 18 years old to use our website.
- You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the website.
- You must not misuse our website by introducing viruses, trojans, worms, or other material that is malicious or technologically harmful.
4. Orders
- By placing an order on our website, you agree to purchase the products subject to these Terms.
- All orders are subject to availability and confirmation of the order price.
- We reserve the right to refuse any order placed by you for any reason.
5. Pricing and Payment
- All prices on our website are in South African Rand (ZAR) and include VAT unless otherwise stated.
- Prices are subject to change without notice.
- Payment must be made at the time of placing an order. We accept various payment methods as indicated on our website.
6. Shipping and Delivery
- We offer shipping within South Africa. Shipping fees and estimated delivery times are provided at checkout.
- We are not responsible for delays caused by postal or courier services.
- You will be responsible for any customs duties or taxes applicable to international orders.
7. Returns and Refunds
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be in their original condition, unworn, unwashed, and free from any damage or alterations.
- Items must be returned in their original packaging, including tags and any accessories.
Non-Returnable Items
- Custom or personalized items cannot be returned unless they are defective or damaged.
- Sale items are final sale and cannot be returned or exchanged.
How to Initiate a Return
- Contact Us: Email our customer service team at Info@africapaws.co.za with your order number and reason for the return. Please include photos if the item is defective or damaged.
- Return Authorization: Once your return is authorized, we will provide you with a return shipping address and instructions.
- Return Shipping: Ship the item back to the provided address. You are responsible for the return shipping costs unless the item is defective or incorrect.
- Inspection and Processing: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. This process can take up to 7 business days.
- Refund or Exchange: If approved, we will process your refund or exchange. Refunds will be issued to your original payment method and may take up to 10 business days to appear on your account. If an exchange is requested, we will ship the new item to you promptly.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including return shipping costs.
Return Shipping Costs
- You are responsible for paying for your own shipping costs for returning your item, unless the item is defective or incorrect.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.
Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
- If you haven’t received a refund within 10 business days, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at Info@africapaws.co.za.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at Info@africapaws.co.za.
8. Intellectual Property
- All content on our website, including text, graphics, logos, images, and software, is the property of Africapaws and is protected by South African and international copyright laws.
- You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.
9. Limitation of Liability
- Africapaws will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or the purchase of products from us.
- Our liability is limited to the amount you paid for the products in question.
10. Privacy Policy
- We are committed to protecting your privacy. Our Privacy Policy, which sets out how we collect, use, and protect your information, is available on our website.
11. Changes to These Terms
- We reserve the right to modify these Terms at any time. Any changes will be posted on our website.
- Your continued use of our website after any changes constitute your acceptance of the new Terms.
12. Governing Law
- These Terms are governed by and construed in accordance with the laws of South Africa.
- Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the South African courts.
13. Contact Us
If you have any questions about our returns policy or these Terms, please contact us at:
Email: Info@africapaws.co.za
Phone: 072 142 0427
Address: Witteboom Street, Alberton, Gauteng, South Africa, 1449
Thank you for shopping with Africapaws. We appreciate your business and are committed to providing you with the best possible service.
